Authenticity

At Chronological Error, we understand the desire for genuine designer items that reflect your unique style and taste.

Our Authenticity Guarantee ensures every piece you purchase from us is genuine and crafted with the highest quality. Every item in our store is 100% authentic, sourced with that in mind. We rigorously inspect each piece through our in-house authentication system, supplemented by third-party authenticators as needed.

Should any item be found inauthentic, we offer a full refund upon its return. With Chronological Error, rest assured you're investing in genuine, remarkable designer pieces that will be cherished for generations.

FAQ

Are all your items real?

All of our items are subject to our rigorous in house authentication process.

We do not sell fake products as per Australian Consumer law.

Where are you located?

We are located at 248 Chapel Street, Prahran. (Across the road from Harry's Mart)

Do you accept returns?

Please make your selections with caution. We do not offer refunds or exchanges if you simply change your mind after purchase.

Items are offered for sale "as is." Keep in mind that secondhand items may not meet the same standards of quality and performance as new goods due to factors like age and usage. However, we diligently ensure that all items we sell meet quality standards.

If your purchase has a significant defect, please contact us within a reasonable period to address the issue. Remember to retain your receipt as proof of purchase.

For more information, please consult our Terms of Service & Refund Policy.

How can i get in touch?

Visit us in store or email us at info@chronologicalerror.com.au

What are your opening hours?

Monday - Closed

Tuesday - Closed

Wednesday 11am-5pm

Thursday 11am - 5pm

Friday 11am - 5pm

Saturday 11am - 5pm

Sunday 11am - 5pm